POLICIES

Returns & Refund Policy

Unfortunately we do not offer refunds or returns on any MIKIBEADS items. In some cases, items can be returned and fixed for a cost. All accidental damage is not covered by MIKIBEADS. If your item arrives damaged, please contact us within 24 hours of its arrival. Please don't hesitate to contact us if you have any questions about your items. 

If your item is faulty, please be in contact with us within 5 days of receiving your parcel. If this time has passed, return expenses are the responsibility of the customer. 

Strictly no refunds on gift cards

Change of Mind Policy

Sorry Queens! We do not accept any change of mind orders on any personalised or customised items. 

If you have changed your mind within 24 hours of ordering on our online store - with no personalised items in your order, we can issue a refund minus a restocking & admin fee. Our restocking fee is set at 15% of the order cost. 

Shipping Policy

We do not take responsibility for lost items sent via Australia Post. All enquiries should be directed to an Australia Post branch or lodged via their website. 

Returned to Sender Items

If your parcel has not been collected from your local post office within 10 business days, you will be charged the cost of the parcel being returned to MIKIBEADS and cost of re-shipping. This is $18 in total. As a small business, we are charged for an item to be returned to sender. We will not cover costs associated with this due to parcels not being picked up. 

At time of checkout you can choose to purchase transit cover on your parcel. If your parcel then gets Lost, Damaged or Stolen in transit you can simply contact us via email. If you choose not to select transit cover, your parcel is not covered with any insurance and MIKIBEADS will not be held liable or compensate the buyer for any Lost, Damaged or Stolen parcels.